MSUSAzureAccelerators/AI-Powered-Call-Center-Intelligence-Accelerator
Automate call transcriptions for real-time and previously recorded calls by using custom speech models, text analytics, and industry-specific natural language processing with the Microsoft Call Center Intelligence Accelerator.
This project helps call center managers and agents analyze customer interactions to improve service and efficiency. It takes spoken customer conversations (live or recorded) and provides intelligent insights into customer sentiment, call topics, and suggestions for next steps. Call center managers and agents can use this to optimize their operations and customer experience.
No commits in the last 6 months.
Use this if you manage a call center and want to automate the transcription and analysis of customer calls to identify trends, improve agent performance, and boost customer satisfaction.
Not ideal if you are looking for a simple transcription service without advanced AI-powered sentiment or topic analysis.
Stars
56
Forks
22
Language
JavaScript
License
MIT
Category
Last pushed
Apr 27, 2023
Commits (30d)
0
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