SAP-samples/btp-a2a-dispute-resolution
This repository demonstrates an end-to-end scenario where multiple organizations collaborate through domain-specific agents (discovered via ORD and communicating via A2A) to resolve a customer dispute.
This solution helps businesses automatically resolve complex customer disputes, like a short shipment issue, by coordinating information from different internal systems and external partners. It takes a customer's reported problem, analyzes relevant data from various departments, and outputs a proposed resolution and a drafted communication to the customer. This is for operations managers, customer service leads, or dispute resolution specialists who handle B2B customer issues involving multiple stakeholders.
Use this if your organization struggles with slow, manual, and complex customer dispute resolution processes that require data from multiple systems or partners.
Not ideal if your disputes are simple, low-volume, or only require data from a single system.
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Language
Python
License
Apache-2.0
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Last pushed
Nov 26, 2025
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