tanviet12/chat-quality-agent

Chat Quality Agent - Agent phân tích chất lượng CSKH bằng AI

57
/ 100
Established

This system helps businesses automatically review the quality of their customer service chats. It takes messages from Zalo OA and Facebook Messenger, uses AI to grade interactions, provide feedback, and categorize chat topics. Customer service managers, team leads, or business owners can use this to monitor team performance and customer satisfaction.

246 stars.

Use this if you need an automated way to evaluate customer service quality from Zalo OA and Facebook Messenger chats, identify areas for improvement, and get timely alerts on performance.

Not ideal if your customer service operates primarily through phone calls, email, or other channels not supported by Zalo OA or Facebook Messenger.

customer-service quality-assurance social-media-management performance-monitoring customer-experience
No Package No Dependents
Maintenance 13 / 25
Adoption 10 / 25
Maturity 9 / 25
Community 25 / 25

How are scores calculated?

Stars

246

Forks

226

Language

Go

License

MIT

Last pushed

Mar 27, 2026

Commits (30d)

0

Get this data via API

curl "https://pt-edge.onrender.com/api/v1/quality/agents/tanviet12/chat-quality-agent"

Open to everyone — 100 requests/day, no key needed. Get a free key for 1,000/day.