Kavitha-Kothandaraman/Automatic-IT-Ticket-Assignment-NLP
To build an AI-based classifier model to assign the tickets to right functional groups by analyzing the given description
This project helps IT Service Desk teams automatically assign incoming incident tickets to the correct functional groups. You provide a description of an IT issue, and the system suggests which team (e.g., Network, Applications) should handle it. This is designed for Service Desk agents or managers to streamline their ticket routing process.
No commits in the last 6 months.
Use this if your IT Service Desk spends significant time manually reading incident descriptions and routing tickets, leading to delays or misassignments.
Not ideal if your organization has a very small number of IT incident tickets, or if your assignment groups frequently change.
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May 29, 2020
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