jiegzhan/multi-class-text-classification-cnn

Classify Kaggle Consumer Finance Complaints into 11 classes. Build the model with CNN (Convolutional Neural Network) and Word Embeddings on Tensorflow.

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Established

This helps categorize customer feedback or complaints by automatically assigning them to predefined product or service categories. You provide raw complaint narratives, and it outputs the likely product or service each complaint refers to. It's designed for operations managers, customer service leads, or business analysts who need to understand complaint trends.

426 stars. No commits in the last 6 months.

Use this if you have a large volume of unstructured consumer complaints and need to quickly sort them into specific product or service categories.

Not ideal if your complaints require a nuanced understanding of sentiment or multiple tags per complaint.

customer-feedback complaint-categorization consumer-affairs text-analytics customer-service-automation
Stale 6m No Package No Dependents
Maintenance 0 / 25
Adoption 10 / 25
Maturity 16 / 25
Community 25 / 25

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Stars

426

Forks

195

Language

Python

License

Apache-2.0

Last pushed

Mar 25, 2018

Commits (30d)

0

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