aws-samples/jira-ticket-classification

A Python-based AWS solution for automated Jira ticket classification using Amazon Bedrock. This project helps Jira users automate ticket categorization featuring S3 integration, AWS Glue deduplication, LLMs, and Terraform deployment.

32
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Emerging

This system helps operations teams and project managers automatically categorize Jira Server tickets using AI. You input your exported Jira tickets, and the system outputs classified tickets, saving you time on manual sorting and ensuring consistent labeling. This is perfect for anyone managing a large volume of support requests, bug reports, or project tasks in Jira Server.

No commits in the last 6 months.

Use this if you need to automatically categorize a high volume of Jira Server tickets to streamline workflows and improve reporting.

Not ideal if you primarily use Jira Cloud or only have a few tickets that can be easily categorized manually.

Jira-administration ticket-management operations-efficiency workflow-automation customer-support
Stale 6m No Package No Dependents
Maintenance 0 / 25
Adoption 5 / 25
Maturity 16 / 25
Community 11 / 25

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Stars

12

Forks

2

Language

Python

License

MIT-0

Last pushed

Oct 28, 2024

Commits (30d)

0

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