it-at-m/zammad-ai
GenAI-powered agent for Zammad
This project integrates Generative AI into your Zammad ticketing system to automate customer support tasks. It takes incoming support tickets or inquiries and uses AI to understand their content, classify them, and generate initial response drafts. Customer support agents and service desk managers can use this to streamline their workflow and respond faster.
Use this if you manage a customer support team using Zammad and want to use AI to automatically triage tickets, categorize issues, and draft responses.
Not ideal if your Zammad instance handles highly sensitive or complex issues that require extensive human judgment or if you are not prepared to integrate and fine-tune an AI system.
Stars
12
Forks
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Language
Python
License
MIT
Category
Last pushed
Mar 13, 2026
Commits (30d)
0
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