bunyaminergen/Callytics
Callytics is an advanced call analytics solution that leverages speech recognition and large language models (LLMs) technologies to analyze phone conversations from customer service and call centers.
Callytics helps customer service and call center managers understand their phone conversations better. It takes audio recordings of calls and automatically analyzes them to provide insights like customer sentiment, call topics, and detected conflicts. This tool is designed for anyone managing customer interactions, helping them identify areas for improvement and boost service quality.
No commits in the last 6 months.
Use this if you need to automatically extract key insights and improve service quality from a large volume of customer service or call center audio recordings.
Not ideal if you're looking for a simple, plug-and-play web application without needing to manage local GPU resources or database setup.
Stars
78
Forks
10
Language
Python
License
GPL-3.0
Category
Last pushed
Apr 07, 2025
Commits (30d)
0
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