Support Ticket Automation ML Frameworks

Tools and systems for automating support ticket management workflows using ML, including classification, routing, SLA prediction, and priority assignment. Does NOT include general ITSM dashboards, seat allocation systems, or incident analytics without ticket automation components.

There are 29 support ticket automation frameworks tracked. 1 score above 50 (established tier). The highest-rated is karolzak/support-tickets-classification at 50/100 with 169 stars.

Get all 29 projects as JSON

curl "https://pt-edge.onrender.com/api/v1/datasets/quality?domain=ml-frameworks&subcategory=support-ticket-automation&limit=20"

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#	Framework	Score	Tier	Stars	Language
1	karolzak/support-tickets-classification This case study shows how to create a model for text analysis and...	50	Established	169	Python
2	osslab-pku/gfi-bot [Working in Progress] ML-powered 🤖 for finding and labeling good first...	48	Emerging	45	Python
3	dlopezyse/Synthia 🤖 Accelerate knowledge with AI	42	Emerging	27	Python
4	aroojjaved93/AI-Powered-Ticket-Routing-SLA-Breach-Prediction-in-JIRA AI-Powered JIRA Automation Smart ticket classification, predictive SLA...	40	Emerging	19	Python
5	bhavul/JIRA-Similar-Issue-Finder-App Classical NLP Algorithms based JIRA Bot that can train a machine learning...	40	Emerging	23	Jupyter Notebook
6	rafaelkallis/ticket-tagger Machine learning driven issue classification bot.	40	Emerging	29	TypeScript
7	sukhijapiyush/NLP-Case-Study---Automatic-Ticket-Classification Automated support ticket classification using NLP and ML algorithms.	36	Emerging	12	Jupyter Notebook
8	aroojjaved93/Smart-support-analytics-dashboard AI-powered dashboard for monitoring SLA breaches, ticket trends, and support...	35	Emerging	6	HTML
9	sohamnandi77/intelligent-seat-allocation-system This is an intelligent seat allocation system made using Flask	33	Emerging	5	JavaScript
10	AmirhosseinHonardoust/Detector-Reliability-Report-Card Decision-safe evaluation + Streamlit dashboard for AI vs Human vs...	26	Experimental	10	Python
11	itzsubham2006/CITK_HOSTEL_MANAGEMENT_SYSTEM (ON PROGRESS) The Hostel Issue Management System is a web-based application...	25	Experimental	2	HTML
12	dotAadarsh/AI4QE Working on solving UN SDG4: Quality Education	25	Experimental	2	Python
13	Archit-Konde/supportops-ai-monitor Enterprise AI support ops dashboard — ticket triage, API health monitoring,...	24	Experimental	—	Python
14	ALearningCurve/ticket-forge TicketForge is an AI-Powered DevOps ticket assignment system capable of...	24	Experimental	—	Python
15	AkshathRaghav/YourCollege A CLI college recommender application that enables preference weighting of a...	22	Experimental	6	Jupyter Notebook
16	keusuanl-sec/IT-Supported-Ticketing-System A working prototype is implemented for machine learning based ticket...	22	Experimental	14	Python
17	MoeAG/ticket-assignment-classifier AI-powered support ticket classification & assignment – FastAPI +...	22	Experimental	—	Python
18	ishanborah43/ticket 🗂️ Track issues effortlessly with this git-backed tool for AI agents,...	22	Experimental	1	Shell
19	Bhin4787/AI-Powered-Ticket-Routing-SLA-Breach-Prediction-in-JIRA Enhance JIRA support with AI-powered ticket routing and SLA breach...	22	Experimental	—	Python
20	vinodbavage31/ITSM-project-UI Interactive web dashboard for ITSM incident prediction system. Built with...	17	Experimental	6	TypeScript
21	Lami14/FUTURE_ML_02 End-to-end NLP system for classifying and prioritizing customer support...	14	Experimental	—	HTML
22	snoozypanda/FUTURE_ML_02 System that reads customer complaints and automatically routes them to the...	14	Experimental	—	Jupyter Notebook
23	Turtles-AI-Lab/TicketZero-Atera-Edition AI-Powered Automated Support Ticket Resolution for Atera RMM - Portfolio Demo	13	Experimental	—	Python
24	sree2694/web_pattern_profiling This project leverages AI techniques including supervised and unsupervised...	13	Experimental	—	Python
25	Abiijutt/ITSM-project-UI 🚀 Visualize ITSM incident predictions and analytics with this modern web...	13	Experimental	—	TypeScript
26	NamanKr24/Multi-Task-Ticket-Classifier Traditional NLP pipeline for classifying support tickets by issue type &...	13	Experimental	—	Jupyter Notebook
27	Atreyu4EVR/TeamDynamix Unofficial Python SDK for TeamDynamix API integration. Features...	11	Experimental	—	Python
28	0wain/ML-GMS-Ticket-Classification-Dataset-Builder Build a Machine Learning Classifier dataset from your Gmodstore tickets,...	11	Experimental	3	JavaScript
29	Turtles-AI-Lab/TicketZero-Zoho-Edition AI-Powered Automated Support Ticket Resolution for Zoho Desk - Portfolio Demo	10	Experimental	1	HTML

Comparisons in this category

support-tickets-classification and NLP-Case-Study---Automatic-Ticket-Classification (50 vs 36)