MohammadForouhesh/latent-aspect-detection
Code and models for the paper "Latent Aspect Detection from Online Unsolicited Customer Reviews"
This helps customer-centric businesses understand what customers truly care about in their reviews, even when those opinions aren't explicitly stated. You input customer reviews, typically from online sources, and it outputs the underlying product or service aspects customers are discussing, along with their associated opinions. This is for product managers, marketing analysts, or customer experience specialists who need to extract deeper insights from unstructured customer feedback.
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Use this if you need to uncover hidden product features or service qualities that customers are discussing in their online reviews, beyond what's explicitly written.
Not ideal if your customer reviews always clearly state the product aspects being discussed and you don't need to infer 'latent' (hidden) topics.
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Python
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Last pushed
May 16, 2022
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