SAP-samples/service-ticket-intelligence-jupyter-notebook
Use Jupyter Notebook samples to try out the Service Ticket Intelligence classification and recommendation APIs.
This helps customer support managers and operations engineers automate the classification and routing of incoming service tickets. You provide raw customer complaints or service requests, and it uses machine learning to suggest categories or actions. This is for professionals managing support queues who want to streamline their ticket processing.
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Use this if you need to quickly experiment with classifying and recommending solutions for customer service tickets using SAP's Service Ticket Intelligence.
Not ideal if you are looking for a standalone, production-ready application for service ticket management without using SAP AI Services or Jupyter Notebooks.
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Jupyter Notebook
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Apache-2.0
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Last pushed
Mar 10, 2025
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