aroojjaved93/AI-Powered-Ticket-Routing-SLA-Breach-Prediction-in-JIRA
AI-Powered JIRA Automation Smart ticket classification, predictive SLA breach alerts, and intelligent agent routing all powered by machine learning. Boost your support efficiency with ready-to-use automation tools and dashboards.
This project helps IT support teams, product support units, and DevOps teams who use Jira to manage their help desk tickets. It takes incoming Jira ticket descriptions and metadata, then automatically classifies them, predicts potential SLA breaches, and routes them to the right agents. The outcome is reduced support delays, improved efficiency, and better SLA adherence.
No commits in the last 6 months.
Use this if you manage a high volume of support tickets in Jira and need to automate classification, predict SLA breaches, and intelligently route tickets to improve response times.
Not ideal if your support operations don't involve Jira or if you primarily handle very low ticket volumes where manual triage is sufficient.
Stars
19
Forks
10
Language
Python
License
MIT
Category
Last pushed
Jul 15, 2025
Commits (30d)
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