karolzak/support-tickets-classification
This case study shows how to create a model for text analysis and classification and deploy it as a web service in Azure cloud in order to automatically classify support tickets. This project is a proof of concept made by Microsoft (Commercial Software Engineering team) in collaboration with Endava http://endava.com/en
This project helps customer support teams automatically categorize incoming support tickets. By analyzing the text content of a ticket, it assigns values like ticket type, urgency, impact, and category. This saves helpdesk operators time that would otherwise be spent manually evaluating and classifying each submission.
169 stars. No commits in the last 6 months.
Use this if you manage a helpdesk or customer support operation and want to automate the initial classification of support tickets to improve efficiency.
Not ideal if your support tickets are primarily non-text-based or require highly nuanced, human-driven interpretation beyond predefined categories.
Stars
169
Forks
94
Language
Python
License
MIT
Category
Last pushed
Jun 21, 2022
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