keusuanl-sec/IT-Supported-Ticketing-System
A working prototype is implemented for machine learning based ticket assignment that can suggest who is suitable for what type of ticket by taking ticket descriptions as input. This machine learning prototype is implemented using Python and Machine Learning with past records of the ticket assignment data for model training.
This system streamlines the process of assigning IT support tickets by automatically routing them to the correct person or team. You provide a description of the issue in plain language, and it tells you who should handle it. This is for IT managers, help desk supervisors, and operations leads who manage support workflows.
No commits in the last 6 months.
Use this if you want to reduce manual effort, errors, and response times in your organization's IT support ticket assignment process.
Not ideal if your organization doesn't use a ticket-based support system or if you prefer entirely manual ticket distribution.
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14
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Language
Python
License
MIT
Category
Last pushed
Aug 22, 2025
Commits (30d)
0
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