sukhijapiyush/NLP-Case-Study---Automatic-Ticket-Classification
Automated support ticket classification using NLP and ML algorithms.
This project helps customer support teams in financial companies automatically sort incoming customer complaints. It takes unstructured text data from customer tickets and assigns them to the correct department or category for quick resolution. Customer service managers or operations leads responsible for ticket management would find this useful.
No commits in the last 6 months.
Use this if your financial company receives a large volume of customer support tickets and you want to automate their categorization and routing to improve response times and customer satisfaction.
Not ideal if your organization doesn't handle customer support tickets or is not in the financial sector, as the project is specifically tailored for that domain.
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12
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Language
Jupyter Notebook
License
GPL-3.0
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Last pushed
Feb 27, 2025
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