Complaint Classification NLP Tools

Tools for automatically categorizing, triaging, and prioritizing customer/user complaints and support tickets using NLP and machine learning. Does NOT include general text classification, sentiment analysis, or complaint detection in unstructured social media.

There are 21 complaint classification tools tracked. The highest-rated is databricks-industry-solutions/merchant-classification at 36/100 with 7 stars.

Get all 21 projects as JSON

curl "https://pt-edge.onrender.com/api/v1/datasets/quality?domain=nlp&subcategory=complaint-classification&limit=20"

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#	Tool	Score	Tier	Stars	Language
1	databricks-industry-solutions/merchant-classification This series of notebooks shows how the Lakehouse for Financial Services...	36	Emerging	7	Python
2	silantyev/Complaint-Detector The Python package that allows to identify a complaint in short texts (e.g. tweets).	31	Emerging	4	Jupyter Notebook
3	shivangi-2086/plight-discover-and-solve-real-problems Plight – an AI-powered Innovation Suggestion Engine, a platform that helps...	29	Experimental	1	TypeScript
4	vic37get/nhtsa-complaint-classifier Pipeline completa para classificação de reclamações veiculares da NHTSA 🔧🚗	29	Experimental	1	Python
5	nlbse2023/issue-report-classification NLBSE'23 Tool Competition on Issue Report Classification	27	Experimental	3	Jupyter Notebook
6	bhavyabhagerathi/Automatic-Ticket-Classification-tool This project achieves a robust solution where users can engage with a...	21	Experimental	1	Python
7	yashdew3/AI_Based-Complaint-Classifier 🚀 AI-Powered Support Ticket Classifier Automatically classify customer...	20	Experimental	4	Python
8	smart-primate/Automatic_Ticket_Classification Automatic classification of tickets / complaints in the financial / banking sector.	18	Experimental	2	Jupyter Notebook
9	art-test-stack/credit_risk_eval_model Replication of the paper "Credit risk evaluation model with textual features...	18	Experimental	2	Python
10	Abhinaya35/student-complaint-classifier Smart Student Complaint Classifier using Machine Learning to help College...	18	Experimental	1	Jupyter Notebook
11	Krixna-Kant/AI-Powered-Grievance-Redressal-System Intelligent grievance redressal system that automates complaint...	15	Experimental	—	Jupyter Notebook
12	Anshika75/Eco-Fi Eco-Fi AI is an intelligent ticket triage dashboard that uses NLP, ML, and...	14	Experimental	—	JavaScript
13	BotanicalAmy/ConsumerComplaints NLP analysis of consumer complaints narratives in the financial industry	14	Experimental	1	Jupyter Notebook
14	MicheleDaconto/Ticketing_Analysis Leveraging NLP techniques to make sense of support tickets received by a company.	14	Experimental	1	Jupyter Notebook
15	ines312692/IT-NLP-Ticket-Classification IT Support Ticket Classification \| NLP & Machine Learning Automated...	13	Experimental	2	Jupyter Notebook
16	kalpthakkar/ReSolveAI-AI-Complaint-Classification-Engine ReSolveAI is an NLP-powered complaint classification engine that...	12	Experimental	1	Jupyter Notebook
17	chinmai-sd-123/Intelligent-Customer-Support-Ticket-Classification An end-to-end Machine Learning system that automatically classifies customer...	12	Experimental	1	Jupyter Notebook
18	MalihehIzadi/IssueReportsManagement Automatically managing Collectively-curated issue reports for maintenance...	12	Experimental	5	Python
19	mariambenali/NLP-Classification_Support_Tickets End-to-end NLP batch pipeline for IT support ticket classification, covering...	11	Experimental	—	HTML
20	ritikpandey01/hackathon-insights-hub An AI-powered citizen complaint intelligence platform that analyzes,...	11	Experimental	—	TypeScript
21	Syed8558/IT-helpdesk-ticket-classifier-rnn RNN-based NLP system that automatically classifies IT helpdesk support...	11	Experimental	—	Python