Lapis-Hong/atec-nlp

ATEC 金融大脑-金融智能NLP服务

46
/ 100
Emerging

This project helps customer service teams quickly determine if two customer inquiries, even if phrased differently or containing typos, mean the same thing. You input pairs of customer questions, and it outputs a judgment of whether they are semantically identical or not. This is for call center managers, customer support specialists, or anyone needing to categorize and route customer queries efficiently.

No commits in the last 6 months.

Use this if you need to automatically identify duplicate or semantically identical questions from customers to streamline support workflows or build intelligent FAQ systems.

Not ideal if your primary need is to extract specific entities from text or to perform sentiment analysis rather than pure semantic similarity.

customer-service call-center customer-support query-management financial-services
Stale 6m No Package No Dependents
Maintenance 0 / 25
Adoption 9 / 25
Maturity 16 / 25
Community 21 / 25

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Stars

91

Forks

37

Language

Python

License

MIT

Last pushed

Jun 13, 2018

Commits (30d)

0

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