LittletreeZou/Question-Pairs-Matching
第三届魔镜杯 智能客服问题相似性算法设计 第12名解决方案
This project helps customer service operations efficiently identify if a new customer inquiry is very similar to a question that has already been asked and answered. By comparing new incoming questions against a database of historical inquiries, it determines if they are essentially the same, allowing for quicker routing to existing solutions. Customer service managers or support team leads would use this to improve response times and consistency.
148 stars. No commits in the last 6 months.
Use this if you need to automatically match new customer questions to previously handled inquiries to provide faster and more consistent support.
Not ideal if you need a solution for understanding the sentiment of customer messages or for generating entirely new answers.
Stars
148
Forks
50
Language
Python
License
—
Category
Last pushed
Feb 27, 2019
Commits (30d)
0
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