fabiolgc/aws-sentiment-analysis
This is a project to classify customer requests based on the customer request text using AI - NLP. I have used AWS Comprehend, AWS Step Functions and Lambda Functions. In addition to these components, Zendesk supports natively connection to the AWS Event Bridge, this means that all ticket events in Zendesk are sent to AWS to process and update the ticket. You can consider and Event Based Architecture for your AI project as well.
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May 27, 2021
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