geetakudumula/llm-sentiment-analysis-banking-demo

BERT-based sentiment analysis of banking feedback using Hugging Face Transformers

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Experimental

This project helps banks and financial institutions quickly understand customer sentiment from feedback like chatbot interactions or online surveys. It takes customer comments as input and classifies them as 'positive' or 'negative', indicating overall customer satisfaction. This is ideal for customer experience managers, product managers, or market researchers in the banking sector.

No commits in the last 6 months.

Use this if you need to automate the analysis of large volumes of customer feedback to gauge sentiment in the banking industry.

Not ideal if you require a multi-label sentiment classification (e.g., classifying emotions like joy, anger, sadness) or a system that can adapt to non-banking specific language.

customer-feedback banking customer-experience market-research satisfaction-analysis
Stale 6m No Package No Dependents
Maintenance 0 / 25
Adoption 4 / 25
Maturity 16 / 25
Community 9 / 25

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Last pushed

Apr 10, 2025

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