maxent-ai/converse
Conversational text Analysis using various NLP techniques
This project helps customer experience professionals, contact center managers, and data analysts understand phone conversations. It takes call transcripts and provides insights into customer sentiment, agent empathy, periods of silence, response times, and key topics discussed. The goal is to improve operational efficiency, agent effectiveness, and overall customer experience.
182 stars. No commits in the last 6 months.
Use this if you need to extract meaningful insights from customer service call transcripts to improve your contact center operations and customer satisfaction.
Not ideal if you need to analyze unstructured text data that is not conversational, such as social media posts or written reports.
Stars
182
Forks
19
Language
Jupyter Notebook
License
Apache-2.0
Category
Last pushed
Jun 12, 2023
Commits (30d)
0
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