netisheth/Churn-Prediction-and-Analysis

Extracted live tweets of customers by using Twitter APIs to create automatic rule-based churn detection algorithm for Verizon, AT&T and T-Mobile.

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Experimental

This project helps mobile carriers understand why their customers might leave by analyzing tweets. It takes raw customer tweets mentioning major carriers like Verizon, AT&T, and T-Mobile, and identifies sentiments, common issues, and even potential churn signals. Customer service managers, marketing analysts, and competitive intelligence teams can use this to gauge public perception and proactively address concerns to improve customer retention.

No commits in the last 6 months.

Use this if you need to quickly understand public sentiment about mobile carriers and identify potential churn reasons from social media conversations.

Not ideal if you require real-time, highly nuanced, or legally compliant sentiment analysis beyond publicly available tweet data.

customer-retention social-media-listening sentiment-analysis telecom-marketing churn-management
No License Stale 6m No Package No Dependents
Maintenance 0 / 25
Adoption 4 / 25
Maturity 8 / 25
Community 15 / 25

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Last pushed

Dec 20, 2021

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