siddharthkhincha/Inter-IIT-11-Devrev
IIT Guwahati's Gold Medal winning solution to DevRev’s Expert Answers in a Flash Improving Domain-Specific QA
This project helps customer support teams quickly answer user questions by automatically pulling relevant information from existing knowledge base articles. When a user submits a query, it finds the most pertinent document and highlights the exact answer within it, reducing the need for direct agent intervention. It's designed for customer support managers or operations leads looking to automate and improve their support workflows.
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Use this if you manage a customer support system and want to automate initial responses by guiding users to precise answers within your existing documentation.
Not ideal if your organization lacks a comprehensive, well-structured knowledge base or if queries frequently require personalized, empathetic responses rather than factual lookups.
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Jupyter Notebook
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Last pushed
Jul 26, 2025
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