korniichuk/rightcall
Right call center quality assurance monitoring written in Python
This tool helps call center managers and quality assurance (QA) teams monitor the quality of calls and agent performance. It processes call recordings and related data to produce reports and insights on call quality, compliance, and agent effectiveness. This is for anyone responsible for maintaining high standards in a contact center environment.
No commits in the last 6 months.
Use this if you need an automated way to monitor and assess call quality across your contact center operations.
Not ideal if you need real-time, in-call agent assistance or a full-fledged customer relationship management (CRM) system.
Stars
7
Forks
2
Language
Python
License
Unlicense
Category
Last pushed
Feb 12, 2019
Commits (30d)
0
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curl "https://pt-edge.onrender.com/api/v1/quality/perception/korniichuk/rightcall"
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