ReverendBayes/AI-Powered-Call-Center-Intelligence
Real-time behavioral intelligence for call centers. Transcribes support calls, redacts PII, extracts emotional tone, classifies issues, and delivers insight-rich dashboards — powered by GPT-3.5 (cheap tokens), Whisper, DuckDB, and a polished React+TypeScript frontend. No Azure. No Power BI. No vendor lock-in. Just full-stack AI that runs local.
This tool helps call center supervisors understand customer feelings, needs, and churn risk from support calls in real-time. It takes raw audio recordings or call transcripts, then transcribes them, redacts sensitive info, and identifies emotional tone, core issues, and churn probability. The output includes actionable recommendations like personalized next best offers and ready-to-use follow-up scripts, enabling supervisors to improve customer retention. This project is for call center supervisors, managers, and retention specialists.
Use this if you need to quickly understand customer behavior during calls, identify churn risks, and equip your supervisors with specific recommendations to retain customers.
Not ideal if your primary need is general call summarization without a focus on behavioral analysis, churn prediction, or supervisor actionability.
Stars
19
Forks
2
Language
Python
License
MIT
Category
Last pushed
Nov 07, 2025
Commits (30d)
0
Get this data via API
curl "https://pt-edge.onrender.com/api/v1/quality/prompt-engineering/ReverendBayes/AI-Powered-Call-Center-Intelligence"
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