SAP-samples/btp-cap-genai-rag

Explore this repository for GenAI samples on SAP Business Technology Platform (SAP BTP). We provide examples for single and multitenant versions, showcasing integration of LLMs via SAP AI Core, LangChain in SAP CAP, and advanced techniques like Retrieval Augmented Generation (RAG).

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This solution helps customer support teams process incoming emails more efficiently. It analyzes emails to categorize them, assess sentiment and urgency, extract key facts like location, and even suggest responses. By comparing new emails to historical ones, it promotes consistent customer service. This is ideal for customer support agents, managers, and operational staff in any service-oriented business, especially those using SAP systems.

120 stars.

Use this if you need to automate email analysis, enhance customer support efficiency, and improve response consistency in a service-oriented business.

Not ideal if your primary need is data entry automation from documents rather than email interaction analysis.

customer-support email-management service-automation customer-experience business-process-automation
No Package No Dependents
Maintenance 10 / 25
Adoption 10 / 25
Maturity 16 / 25
Community 22 / 25

How are scores calculated?

Stars

120

Forks

50

Language

TypeScript

License

Apache-2.0

Last pushed

Mar 11, 2026

Commits (30d)

0

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