MakingChatbots/genesys-cloud-mcp-server
Model Context Protocol (MCP) server for Genesys Cloud’s Platform API
This tool helps contact center managers and business analysts gain insights into Genesys Cloud contact center operations using conversational AI. You can input natural language questions about queues, conversations, and agent performance, and it retrieves data like conversation volumes, sentiment, call quality, and transcripts directly from Genesys Cloud. It's designed for professionals who want to quickly understand their contact center's performance without deep diving into complex reports.
Available on npm.
Use this if you manage a contact center and want to use AI chatbots like Claude or Gemini to query Genesys Cloud data with simple questions to understand call volumes, customer sentiment, and agent activity.
Not ideal if you need to build complex custom dashboards, automate workflows, or require real-time streaming data for operational systems outside of conversational AI queries.
Stars
21
Forks
7
Language
TypeScript
License
MIT
Category
Last pushed
Dec 04, 2025
Commits (30d)
0
Dependencies
5
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