rdemarqui/llm_complaint_management

Multi-label Classification of Complaints with LLM

23
/ 100
Experimental

This project helps customer support managers and product owners automatically sort and understand customer complaints. It takes raw, unstructured text feedback and categorizes it into relevant topics, helping you quickly identify common issues and trends. The output is a categorized list of complaints, making it easier to prioritize and address customer concerns.

No commits in the last 6 months.

Use this if you need to rapidly process a large volume of customer complaints and automatically assign them to predefined categories.

Not ideal if your complaints are extremely short, lack detail, or if you need to identify entirely new, unforeseen complaint categories without any initial examples.

customer-feedback complaint-management customer-service text-categorization voice-of-customer
No License Stale 6m No Package No Dependents
Maintenance 2 / 25
Adoption 5 / 25
Maturity 8 / 25
Community 8 / 25

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Last pushed

Oct 12, 2025

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