ameerbadri/twilio-asr-realtime-dashboard
Twilio ASR and Intent Realtime Dashboard
This dashboard helps contact center managers and business analysts understand why customers are calling by showing real-time transcriptions and predicted intents from inbound phone calls. It takes live customer speech from your Twilio IVR and displays an interactive dashboard of what customers are saying and what their purpose is for calling. This helps customer journey designers and product owners improve automated routing and overall customer experience.
No commits in the last 6 months.
Use this if you need to quickly visualize and analyze the topics and intent behind live customer calls to your Twilio-powered IVR.
Not ideal if you need a solution for analyzing call recordings that are not processed through a Twilio IVR, or if you require advanced natural language processing beyond basic intent recognition.
Stars
15
Forks
4
Language
JavaScript
License
MIT
Category
Last pushed
Dec 07, 2022
Commits (30d)
0
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curl "https://pt-edge.onrender.com/api/v1/quality/voice-ai/ameerbadri/twilio-asr-realtime-dashboard"
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