ameerbadri/twilio-asr-realtime-dashboard

Twilio ASR and Intent Realtime Dashboard

37
/ 100
Emerging

This dashboard helps contact center managers and business analysts understand why customers are calling by showing real-time transcriptions and predicted intents from inbound phone calls. It takes live customer speech from your Twilio IVR and displays an interactive dashboard of what customers are saying and what their purpose is for calling. This helps customer journey designers and product owners improve automated routing and overall customer experience.

No commits in the last 6 months.

Use this if you need to quickly visualize and analyze the topics and intent behind live customer calls to your Twilio-powered IVR.

Not ideal if you need a solution for analyzing call recordings that are not processed through a Twilio IVR, or if you require advanced natural language processing beyond basic intent recognition.

contact-center-analytics customer-service IVR-optimization speech-analytics customer-journey-design
Stale 6m No Package No Dependents
Maintenance 0 / 25
Adoption 6 / 25
Maturity 16 / 25
Community 15 / 25

How are scores calculated?

Stars

15

Forks

4

Language

JavaScript

License

MIT

Last pushed

Dec 07, 2022

Commits (30d)

0

Get this data via API

curl "https://pt-edge.onrender.com/api/v1/quality/voice-ai/ameerbadri/twilio-asr-realtime-dashboard"

Open to everyone — 100 requests/day, no key needed. Get a free key for 1,000/day.