aws-samples/amazon-transcribe-live-call-analytics
Amazon Transcribe Live Call Analytics (LCA) Sample Solution
This solution helps contact center supervisors and agents improve live customer calls. It takes real-time audio from ongoing customer service calls and provides live transcriptions, sentiment analysis, and agent assistance, helping supervisors monitor call quality and agents respond more effectively. Customer service managers, team leads, and contact center agents would use this to enhance their daily operations.
125 stars. No commits in the last 6 months.
Use this if you need real-time transcription and AI-powered assistance for your existing contact center calls, especially if you're not using Amazon Connect as your primary contact center solution.
Not ideal if you already use Contact Lens for Amazon Connect and are satisfied with its built-in real-time analytics and agent assist features.
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JavaScript
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Last pushed
Oct 02, 2025
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